Refund and Returns Policy

  1. Digital Content Purchases: Under the UK Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality. As digital content is delivered instantly, it is not eligible for return or exchange once purchased, except as outlined below.
  2. Faulty Digital Content: If the digital content is faulty or not as described on our website, you are entitled to a repair or replacement. If repair or replacement is not possible, or if the fault persists, you may be eligible for a full refund. We define ‘faulty’ as content that is corrupted, inaccessible, or does not function as advertised.
  3. Cancellation Rights for Digital Content: You have the legal right to change your mind within 14 days of purchase and receive a full refund, provided that you have not started downloading or streaming the content.
  4. Refund Requests: To request a refund, please contact us at including your order number, date of purchase, and reason for the refund request. We aim to process requests promptly and fairly.
    Processing Refunds: Eligible refunds will be processed within 14 days of your request. Refunds will be issued to the same payment method used for the original transaction.
  5. Changes to Policy: This policy may be updated to reflect changes in law or our services. Any changes will be effective immediately upon posting on our website.