Quality assurance (QA) is the action or process of verification that a requirement in terms of quality is being met. Managing the quality involves planning, establishing a workflow for fulfilling, and systematic monitoring of different aspects of a service or activities.

[source: the balance small business ]

Quality assurance is the action or process of verification that a requirement in terms of quality is being met. Managing the quality involves planning, establishing a workflow for fulfilling, and systematically monitoring different aspects of a service or activity.

The term quality assurance is sometimes used interchangeably with quality control, another facet of the management process. It describes a system of maintaining standards by testing a sample of the output against the specification.

Quality requirements are established in the form of quality standards and guidelines. ^[1]

It is a process-oriented approach that facilitates and defines objectives in product design, development, and production. It forms a part of the workflow followed during the development and implementation of a product or service according to the company’s objectives. ^[2]

[1]        J. Bucki, “What Is Quality Assurance?,” Jul. 2020. (accessed Jan. 05, 2021).

[2]        J. Coleman, “Develop a Quality Assurance Placemat – RCG.” (accessed Jan. 05, 2021).