Workflow management systems allow organisations to identify and control activities associated with a business process. Effective workflow management offers the opportunity to measure and analyse the execution of the processes consequently allowing continuous improvements.

Workflow management systems are often applied to routine, repeatable activities associated with the business processes and can be integrated with internal and external stakeholders via API software-as-a-service (SaaS) products.^[1]

[1] ‘An Introduction to Workflow Management Systems‘, DiCaterino, A., Larsen, K., Tang, M.-H., Wang, W.-L., 1997. CTG University Albany.