Concept of change strategy involves identifying objectives, formulating intervention concepts for change, forming and defining success parameters, and implementing strategies. This includes testing the effectiveness of the changes and their impact on the organisation’s performance. The cycles of small tests, combined with analysis of test results, integrate the learning generated throughout the process, which could help smaller teams learn before implementing the derived measures more widely. ^[1]

[1] Consortium, C., 2017. The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 4: Ways to Approach the Quality Improvement Process Visit the AHRQ Website for the full Guide.